Warranty. Complaint. Returns. Out-of-court dispute resolution.
Warranty.
If the Goods purchased from the Seller are covered by the warranty of the manufacturer, importer or the Seller, the scope of which is confirmed by the warranty document issued to the Buyer together with the delivered Goods, the Buyer may, regardless of other rights to which he is entitled, file a claim concerning a defect of the purchased Goods with the issuer of the warranty document during the warranty period.
Complaint.
Under the terms of § 8 of the Rules and Regulations of the online store, the Buyer has the right to file a complaint with the Seller in connection with the ascertainment of non-delivery or delay in delivery of the ordered Goods, or in the event of any other event related to the Seller’s action or the Buyer’s use of the Store.
In addition to the above, under the terms of § 8 of the Regulations of the online store, the Seller shall be liable to the Consumer for physical and legal defects of the Goods sold.
The Seller shall consider only properly submitted complaints within the time limit indicated above. Regulations, and will inform the Buyer about the resolution of the complaint by letter to the Buyer’s mailing address or electronically via e-mail to the e-mail address indicated by the Buyer.
Complaint email: krzysztof.kowalczyk@rigello.pl
Returns.
In accordance with the Law of May 30, 2014. On Consumer Rights (Journal of Laws of June 24, 2014) The Buyer who is also a Consumer has the right to withdraw from the contract without giving any reason within 14 (fourteen) days. The period for withdrawal from the contract begins:
a) for the contract in the performance of which the Seller issues the Goods, being obliged to transfer their ownership – from the taking of possession of the Goods by the Consumer or a third party indicated by him other than the carrier, and in the case of a contract that:
I. includes multiple Goods that are delivered separately, in batches or in parts – from taking possession of the last Good, batch or part,
II. consists in the regular delivery of Goods for a fixed period of time – from taking possession of the first of the Goods;
b) for other contracts – from the date of conclusion of the contract.
The consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The declaration can be submitted on the form, the template of which is attached as Appendix No. 1 to the Regulations, sending it after filling it to the following e-mail address: krzysztof.kowalczyk@rigello.pl or postal address: P.P.H.U. “BEROTEX” JAROSŁAW MAJTCZAK, ul. Kolumny 221, 93-613 Łódź. To preserve the deadline for withdrawal from the contract, it is sufficient to send the statement before its expiration.
The consumer is obliged to return the Goods to the Seller or give them to a person authorized by the Seller for collection immediately, but no later than 14 days from the day on which he withdrew from the contract. To meet the deadline it is sufficient to send back the Goods before its expiration. The consumer shall bear only the direct costs of returning the Goods.
REMINDER:
The right of withdrawal does not apply to the Consumer for contracts referred to in Art. 38 of the Law on Consumer Rights, and in particular to contracts:
– in which the object of performance is an item that is perishable or has a short shelf life;
– in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery.
Out-of-court settlement of disputes between consumers and businesses.
The consumer has the option of using out-of-court dispute resolution and complaint handling and redress, among others. before the Permanent Consumer Arbitration Court at the relevant Regional Inspector of Trade Inspection (the entity acting under the so-called. ADR system – Alternative Dispute Resolution). Information on how to access the above. The procedure and procedures for resolving disputes before the above. authority, can be found at the following address: www.uokik.gov.pl, under the Consumer Dispute Resolution tab.
Consumers also have the option of submitting an electronic and free-of-charge request for out-of-court dispute resolution of a contractual obligation arising from an online sales or service contract between a consumer residing in the European Union and a trader established in the European Union via an electronic complaint form made available on an online platform operated by the European Commission (the so-called “online complaint form”). ODR Platform – Online Dispute Resolution). The ODR platform is a tool for communication and exchange of correspondence between the parties and the dispute resolution entity (ADR entity), a source of general information on out-of-court dispute resolution between consumers and businesses, as well as a database of existing ADR entities in the European Union, their competences and rules of operation. Access to the ODR Platform and the aforementioned. information can be found at the following address: http://ec.europa.eu/consumers/odr/.
The ODR platform and the entities acting under the so-called “ODR platform. ADR system do not and cannot aim to replace court proceedings, nor do they deprive consumers and businesses of their rights to seek redress before competent ordinary courts.
Attachment
MODEL
withdrawal statements
(place, date)
Name of consumer(s):
Address of consumer(s):
Email address:
Phone number:
Order number:
Date of contract / acceptance (*):
P.P.H.U.”BEROTEX” JAROSŁAW MAJTCZAK
Zygmunta Street 56 Kolumny 221, 93-613 Łódź
WITHDRAWAL DECLARATION
I/We (*) ……………… ……………… hereby inform(*) about my/our(*) withdrawal from the contract of sale of the following items/ contract for delivery of the following items/contract for provision of the following service(*):
…………………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………………….. …………………………………………………………………………………………………………………………………………………….
Bank account number for reimbursement**:
Account holder:
Signature of the consumer(s)*
* Delete as appropriate
** As long as it is different from the bank account from which the payment was made.
